We Work for You
Our agency is customer focused. We are built on providing a great customer service experience. Our top priority is doing what is best for our members. Whether it is buying a new vehicle or filing a claim, our agency will be there every step of the way Our goal is to be a trusted advisor and to serve our members. Our slogan is “We Know Insurance So You Don’t Have To”.
What Our Customers Say
I really don't like doing these things but I felt like i needed to! It was time to shop around so I goggled some Nationwide offices since I just found out that Nationwide is the #1 insurance company in NC, and noticed that Craig Insurance Group had great customer service scores all around so i had to check them out because my last agents didn't know what they were talking about and just adding stuff to my policy all the time. When I got to the office agents were professional, well dressed, and VERY helpful explaining things to me in depth. Not only was I enlightened more on insurance but my quote blew my old company out of the water!!! So much THANKS to the Craig Insurance Group for all of their help and for saving me some cash! If you are tired of the worries about your insurance or just want to be apart of a company that is truly On Your Side I advise you to call 919-401-1930.
I moved to NC from PA and found The Craig Insurance Group. From the front desk person up to Mrs. Craig it has been nothing but first class service. Very friendly staff, knowledgeable and very helpful. Moving is stressful enough but knowing that I had an insurance agent/agency that cared made things a whole lot better. I would recommend them to anyone.
In this day and age many places you go to or even call the customer service is dead. My experience at The Craig Insurance Group totally changed my perception of that. I did not deal with Amber directly but her staff was remarkable from beginning to end. Very happy client and it was a plus that Nationwide saved me money. I would recommend this agency to my family and friends any day.
As a recent college graduate, I knew nothing about insurance because my parents handled it all for me. However, Craig Insurance Group was so helpful explaining everything to me. They were able to get me a rate that I could afford and made things so easy. I was able to do everything over the phone or by email. You should call them today!
Craig Insurance Group has been so helpful when I switched insurance companies! They were very friendly and easy to work with. I am so glad they had an office close to me here in Durham. I was talking with a person from the Raleigh office, and really didn't want to drive out there. When I was told there was an office in Durham office, I just dropped my papers off to that office and everything was handled!
Best insurance agency! I would recommend for everyone to use them!
I already had my auto insurance with them, so when I purchased my home, I knew exactly who to contact. They were able to offer me a discount for having my home and auto policies with them, and I was able to have my billing due dates set to the same date! The agent I spoke with was very friendly and easy to speak with. I’m sending all my family and friends their way!
This agency was so helpful when I had to file a claim. They walked me through the process and followed up with me along the way. I felt good knowing everything was taken care of.
I didn’t have much time on my hands so I tried the online quote and it was easier than I thought. I sent in the quote around lunch and by the time one of my classes was finished a quote from CIG was there!
I have been with the company for 30+ years and there have been times where I couldn’t make it out to the office, and they have sent agents to my house to assist me with my insurance needs. How many companies would do such a thing nowadays?